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    Shipping & returns

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    Shipping & returns

    IN-STORE RETURN POLICY:

    All Returns/Exchanges MUST Occur Within 10 Days of Purchase!

    • Knots in the yarn are not a defect.  Yep, they annoy all of us. But, knots happen. 
    • If we wind your yarn into a cake -- it's yours.  Hug it, squeeze it, call it George.
    • Needle, cable, notions, and accessories returns are evaluated on a case-by-case basis. Buying the wrong cable happens -- we get it.
    • Books and patterns are non-refundable.
    • YARN, must be unused and kept protected from animal dander/hair, pests, perfumes, etc.... It must be in original and unused-condition, and must weigh what is states on the package. Hint: keep the extra ball you might not use in a sealed bag until you are certain.
    • We reserve the right to refuse a return, or change this policy at any time.

    E-COMMERCE RETURN POLICY:

    Customer Service Must Be Notified of Shipping Errors/Damage Within 3 Business Days of Receiving Your Package!

    • Damaged Packages happen -- If your package arrives damaged take pics prior to opening it!
      • We will need pics of the unopened package, and the damaged goods. We will also need a description of the delivery circumstance to give the carrier.
    • Wrong Items Sent -- We try, but give us a call if we sent the wrong item. Send a pic of the item in the package to [email protected]
    • Knots in the yarn are not a defect.  Yep, they annoy all of us. But, knots happen. 
    • If we wind your yarn into a cake -- it's yours.  Hug it, squeeze it, call it George.
    • Needle, cable, notions, and accessories returns are evaluated on a case-by-case basis. Buying the wrong cable happens -- we get it.
    • Books and patterns are non-refundable.
    • YARN, must be unused and kept protected from animal dander/hair, pests, perfumes, etc.... It must be in original and unused-condition, and must weigh what is states on the package. Hint: keep the extra ball you might not use in a sealed bag until you are certain.
    • We reserve the right to refuse a return, or change this policy at any time.
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