Shipping & returns

IN-STORE RETURN POLICY:

All Returns/Exchanges MUST Occur Within 10 Days of Purchase!

• Knots in the yarn are not a defect.  Yep, they annoy all of us. But, knots happen. 
• If we wind your yarn into a cake -- it's yours.  Hug it, squeeze it, call it George.
• Needle, cable, notions, and accessories returns are evaluated on a case-by-case basis. Buying the wrong cable happens -- we get it.
• Books and patterns are non-refundable.
• YARN, must be unused and kept protected from animal dander/hair, pests, perfumes, etc.... It must be in original and unused-condition, and must weigh what is states on the package. Hint: keep the extra ball you might not use in a sealed bag until you are certain.
• We reserve the right to refuse a return, or change this policy at any time.

E-COMMERCE RETURN POLICY:

Customer Service Must Be Notified of Shipping Errors/Damage Within 3 Business Days of Receiving Your Package!

• Damaged Packages happen -- If your package arrives damaged take pics prior to opening it!
  • We will need pics of the unopened package, and the damaged goods. We will also need a description of the delivery circumstance to give the carrier.
• Wrong Items Sent -- We try, but give us a call if we sent the wrong item. Send a pic of the item in the package to [email protected]
• Knots in the yarn are not a defect.  Yep, they annoy all of us. But, knots happen. 
• If we wind your yarn into a cake -- it's yours.  Hug it, squeeze it, call it George.
• Needle, cable, notions, and accessories returns are evaluated on a case-by-case basis. Buying the wrong cable happens -- we get it.
• Books and patterns are non-refundable.
• YARN, must be unused and kept protected from animal dander/hair, pests, perfumes, etc.... It must be in original and unused-condition, and must weigh what is states on the package. Hint: keep the extra ball you might not use in a sealed bag until you are certain.
• We reserve the right to refuse a return, or change this policy at any time.